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ProsperQR Community
Real questions from ProsperQR business owners, each answered by our support team. Browse by topic or search 55 answered threads below.
Getting Started & Setup
Activating and setting up your ProsperQR card or stand after you receive it.
How do I set up and activate my Google review QR code stand or card?
Set up your ProsperQR card or stand yourself once it arrives: scan the QR code on it, log in with Google or email, then enter your business name.
Small-business owner · Aug 6, 2024 · 3 replies · 34 people had this question
Why can't I find my business when setting up my Google review QR code?
If your business won't appear during QR setup, use the 'Can't find your business?' button; you only need a Google Business Profile, not an address.
Bar owner · Jun 22, 2025 · 3 replies · 34 people had this question
My Google review QR code setup won't load — blank screen, Save & Continue stuck, or an application error. How do I fix it?
If setup shows a blank screen or Save & Continue sticks, retry on strong Wi-Fi or a computer, and check your business isn't listed as closed on Google.
Design studio owner · May 19, 2025 · 3 replies · 25 people had this question
How do I change the business location or email address my Google review QR code is linked to?
To change the location, go to prosperqr.com/qrcodes and click 'Edit location'; the QR ties to your login email, so use that same email to change it.
Restaurant owner · Feb 1, 2025 · 3 replies · 17 people had this question
Do I need to send you my QR code or Google review link? How does ProsperQR work?
You don't send your QR code or link: each ProsperQR stand has a dynamic QR already printed, so just scan it, log in, and enter your business name.
New buyer · Jan 4, 2025 · 3 replies · 16 people had this question
How do I log in and find my ProsperQR review dashboard?
Log in at prosperqr.com/login with your Google account (or email at /login/email), then find your review dashboard at prosperqr.com/reviews.
Staffing agency user · Oct 21, 2025 · 3 replies · 7 people had this question
Why does my Google review QR code go to a sign-in or registration page instead of my Google reviews?
The first scan opens a setup page to link your Google Business Profile; once that initial setup is done, the QR is saved and ready to use.
Small-business owner · Jun 30, 2024 · 3 replies · 6 people had this question
How do I set up multiple Google review QR stands or cards for different business locations?
Each QR stand is unique, so scan each one and pick the address to link it to; repeat per stand to point them to the same or different locations.
Multi-location retail GM · Oct 21, 2024 · 3 replies · 4 people had this question
Linking Your Google Business Profile
Connecting your QR code to the right Google Business Profile — and fixing it when it can't find or links the wrong business.
Why can't I find my business in the Google review QR code setup search?
If your business won't appear in QR setup, tap the 'Can't find your business?' link and search your exact name and address, or send support a photo to link it.
Window cleaning company owner · Aug 4, 2025 · 3 replies · 57 people had this question
My Google review QR code links to the wrong business — how do I fix it?
To fix a QR code linked to the wrong business, go to prosperqr.com/qrcodes and click 'Edit location' to select the correct Google Business Profile.
Small business owner · Oct 29, 2024 · 3 replies · 33 people had this question
How do I change the Google account or email linked to my review QR code or stand?
To change the Google account on a QR code, delete it at prosperqr.com/qrcodes, log out, then rescan and sign in with the email you actually want.
Health practice owner · Jun 30, 2025 · 3 replies · 22 people had this question
Can I use a Google review QR code for a service-area or mobile business with no address on Google?
Yes, a ProsperQR QR code works for a service-area or mobile business with no public address; you only need a Google Business Profile, and support can link it.
New Airbnb host · Feb 24, 2026 · 3 replies · 19 people had this question
How do I change the business, location, or review link my QR code points to?
To change where your QR code points, go to prosperqr.com/qrcodes, click 'Edit location', and select the correct business or review link.
Business owner · Aug 5, 2024 · 3 replies · 15 people had this question
Can I manage multiple businesses or locations from one ProsperQR account?
Yes, one ProsperQR account can manage unlimited businesses and locations; sign in with the Google email that manages them and switch via the dropdown.
Owner of two businesses · Jan 14, 2026 · 3 replies · 11 people had this question
How do I set up my Google review QR code and link it to my Google Business Profile?
Link your QR code to your Google Business Profile by logging in at prosperqr.com/login with the email that manages the profile, so your reviews import automatically.
Business owner · Jan 12, 2026 · 3 replies · 9 people had this question
Why won't my reviews or dashboard load, or why does it say 'No locations found'?
'No locations found' means you signed in with an email that doesn't manage your Google Business Profile; log in with the managing Google account to see reviews.
Multi-location franchise owner · Feb 19, 2026 · 3 replies · 7 people had this question
Someone else registered my Google review QR code — how do I get ownership back?
If someone else registered your QR code, send support a photo of the code and the business email to use, and they'll reassign ownership to you.
Services agency owner · Jan 31, 2025 · 3 replies · 5 people had this question
QR Codes, NFC Cards & Stands
How the physical cards and stands work, tapping vs scanning, and managing multiple devices.
Why does my Google review QR code or stand show a blank page, 404, or error when scanned?
A blank page or 404 usually clears on its own or means your business isn't open on Google yet; scan the code on the stand, not the sheet, and support can re-check it.
Dessert shop owner · Dec 25, 2024 · 3 replies · 32 people had this question
My Google review QR code goes to the wrong business (or is already linked to someone else) — how do I change which business or link it points to?
To repoint a QR code that opens the wrong business, go to prosperqr.com/qrcodes and click 'Edit location', or send support a photo to relink it.
Wedding venue owner · Jun 2, 2024 · 3 replies · 25 people had this question
Can I set up multiple QR stands or a 10-pack for one or several businesses, and can I name each card?
Yes, each QR stand or card in a pack is programmed individually, so you can point them at one business or many, and name each card in your dashboard.
Business owner · May 15, 2025 · 3 replies · 20 people had this question
Why does scanning my QR code open a Google sign-in or registration page instead of the review page?
The Google sign-in on scan is Google's own step to prevent fake reviews; customers already logged into Google go straight to your review page.
Multi-location shop owner · Oct 13, 2024 · 3 replies · 18 people had this question
My NFC tap (Tap & Scan) card isn't working — how do I get the tap feature to work?
If your NFC tap card won't trigger, enable NFC in your phone settings; the QR code always works as a backup, and support can send a free replacement.
Tattoo shop owner · Apr 21, 2025 · 3 replies · 14 people had this question
Can I link my QR or NFC card to my own website, a booking form, or a custom URL instead of my Google review page?
By default cards link to your Google review page; pointing one to your own website, a booking form, or a custom URL is available on the ProsperQR PRO plan.
Car dealership · Mar 21, 2025 · 3 replies · 10 people had this question
How do I download a digital image of my Google review QR code to use on my website, flyers, or invoices?
Get a digital QR image free at prosperqr.com/google-review-qr-code-generator; downloading your account's exact high-res code is a ProsperQR PRO feature.
Law firm · Sep 29, 2025 · 3 replies · 9 people had this question
How do I change the email or Google account linked to my stand, or disconnect a QR code I linked by mistake?
To move a stand to a different email, delete the code at prosperqr.com/qrcodes, log out, and rescan signed in with the right account, or ask support to switch it.
Dental office manager · Jun 17, 2025 · 3 replies · 7 people had this question
Google Reviews & Ratings
Why reviews may not appear, the Google sign-in prompt, and how the review flow works.
Why aren't my Google reviews showing up after customers scan the QR code?
Google may hold, filter, or take up to 24 hours to publish reviews; ProsperQR's QR code directs to the real review page but can't control Google's moderation.
Hair salon owner · Apr 18, 2025 · 3 replies · 29 people had this question
Why does my Google review QR code go to a sign-in page instead of the review form?
Google's sign-in prompt exists to prevent fake reviews; customers already signed into Google skip it, and anyone with a Google account can leave a review.
Massage spa owner · Sep 17, 2025 · 3 replies · 20 people had this question
Why does my review QR code show a blank, error, or loading page when scanned?
A blank or spinning review page usually means the business isn't open on Google yet; Google blocks reviews until your opening date, set in your profile.
Monument shop owner · Oct 17, 2024 · 3 replies · 15 people had this question
Why does the Google review form ask about food or show the wrong category, and can I customize the questions?
Google controls the post-review questions, so they can't be customized; a food-related question means your Google Business Profile's primary category is food.
Service business owner · Sep 25, 2025 · 3 replies · 7 people had this question
Why does my QR code show a Google 404 error or say posting reviews is disabled?
A 404 usually means a brief Google outage that clears within 24 hours; 'posting reviews is disabled' means Google restricted reviews on your Business Profile.
Business owner · Aug 31, 2024 · 3 replies · 6 people had this question
Can ProsperQR delete or remove a fake, negative, or wrong Google review?
ProsperQR can't remove or edit Google reviews — only the reviewer or Google can — but you can report a fake or inappropriate review to Google.
Oral surgeon · Jan 8, 2026 · 3 replies · 5 people had this question
Account, Billing & Cancellation
Managing your account email, subscriptions, refunds, and cancellations.
How do I change the email address linked to my Google review QR code, stand, or account?
To change the email linked to your ProsperQR QR code, first log in at prosperqr.com/login with the new address, then support transfers your account over.
Nail salon owner · Jul 19, 2024 · 3 replies · 28 people had this question
How do I cancel my ProsperQR subscription, and is the review QR card free?
Email ProsperQR support to cancel your Pro subscription; they cancel it and can send a full refund that takes 5-10 business days to process.
Pro subscriber · May 30, 2026 · 3 replies · 7 people had this question
How do I delete my ProsperQR account or a QR code I created by accident?
To remove a QR code you created by accident, go to prosperqr.com/qrcodes, click Delete at the bottom of the QR code, then log out of ProsperQR.
Spanish-speaking user · Feb 1, 2025 · 3 replies · 4 people had this question
How do I get a receipt or invoice, and what if I see an unexpected charge?
Contact ProsperQR support for a receipt or invoice, which they send manually; if you were double-charged, they refund the duplicate subscription.
Home-care agency · Aug 19, 2024 · 3 replies · 4 people had this question
How do I change the notification email or phone number for Google review alerts?
To change the email or phone number for your Google review alerts, go to prosperqr.com/notifications and update it yourself.
Home-services manager · Apr 23, 2026 · 3 replies · 4 people had this question
How do I transfer my Google review QR code to a new owner or add another manager?
Only one email manages a QR code; to transfer it, have the new owner log in at prosperqr.com/login, then support switches ownership to them.
Clinic operations manager · Jan 15, 2025 · 3 replies · 3 people had this question
How do I reset my ProsperQR password or find my account to log in?
ProsperQR has no password to reset — you log in with either an emailed sign-in link or your Google account rather than a password.
Auto business owner · May 19, 2025 · 2 replies · 2 people had this question
Orders, Shipping & Returns
Amazon and shop orders, damaged or missing items, bulk and custom orders.
My Google review QR code stand or card arrived broken or damaged — how do I get a replacement or refund?
If your ProsperQR stand or card arrived damaged, request a replacement or full refund through Amazon, or email support and they'll ship you a replacement.
Boat tour operator · Aug 5, 2025 · 3 replies · 13 people had this question
Where can I buy a ProsperQR Google review QR code stand, card, sticker, or NFC tap card — and how does it work?
Buy ProsperQR Google review stands, cards, and NFC tap cards on Amazon or at shop.prosperqr.com; each ships with its QR pre-printed and sets up in about a minute.
Dental office manager · Oct 20, 2025 · 3 replies · 7 people had this question
Do you offer bulk or wholesale discounts and custom logo branding on Google review cards and stands?
ProsperQR offers volume pricing on bulk orders of stands and cards, email support with your quantity for a custom quote; card packs currently come in sets of 3.
Agency owner · Nov 14, 2024 · 3 replies · 5 people had this question
Where does ProsperQR ship, how long does delivery take, and what if my order is lost in transit?
ProsperQR ships within the US only (about 2 days via Amazon Prime, 5 from the shop); if a package is lost in transit, support will refund or replace it.
Prospective buyer via store form · Oct 7, 2025 · 3 replies · 4 people had this question
Can I cancel my ProsperQR order, or return review stands that don't work, for a refund?
To cancel a ProsperQR order, email support quickly and they'll try to stop it before it ships, or help you return it for a refund.
Recent order placer · Nov 10, 2025 · 2 replies · 2 people had this question
Analytics & Dashboard
Viewing scans, reviews, and employee or QR performance in your dashboard.
Can I track how many Google reviews each QR code card or employee generated, and why do some cards show zero reviews?
Google's policies prevent tying a specific review to a specific card or employee; you can name each card and compare scan counts, and PRO shows all devices.
Dental practice owner · Sep 9, 2024 · 3 replies · 8 people had this question
How do I view my Google review QR code scan history and see last month's or all-time stats for each card or stand?
See a stand's scan history by scanning the small QR on its base, or view all devices and past-month stats under Analytics at prosperqr.com/qrcodes.
Auto service center owner · Feb 5, 2025 · 3 replies · 6 people had this question
Why doesn't my QR code scan count match my Google review count?
Your scan count exceeds your review count because a scan only opens the review page; whether someone posts, and Google's moderation, are out of ProsperQR's hands.
Web-design agency co-founder · Aug 31, 2025 · 3 replies · 3 people had this question
How do I download or export my Google reviews as a CSV from the ProsperQR dashboard?
Yes, you can export your Google reviews as a CSV from prosperqr.com/reviews; review export is a ProsperQR PRO feature.
Multi-location dermatology group · Mar 19, 2026 · 3 replies · 3 people had this question
Plans, Pricing & Features
Free vs paid plans, what features cost, and how billing tiers work.
Can I point my Google review QR code or NFC card to a custom URL like Facebook, a menu, or my own review page?
Yes, a ProsperQR QR or NFC card can be pointed to a custom URL such as a Facebook page instead of Google reviews, but that use requires a subscription.
Clinic owner · Oct 27, 2025 · 3 replies · 3 people had this question
Do I need a paid subscription to use my ProsperQR Google review QR code?
No paid subscription is needed to use a ProsperQR Google review QR code; purchasing the code lets you use it for review collection for life.
Law firm staffer · Mar 2, 2026 · 2 replies · 2 people had this question
What plans and pricing does ProsperQR offer, and what's the difference between the free and PRO plans?
ProsperQR has one paid plan at $20/mo, or $15/mo billed annually; the free plan collects unlimited reviews, while premium features need the paid tier.
Rental business owner · Feb 23, 2026 · 2 replies · 2 people had this question
Do you offer bulk pricing, multi-location review links, or white-label / custom-branded review cards?
Each ProsperQR stand or card can be programmed to a different location, but white-label branded review cards aren't supported, though partnerships are open.
Marketing agency founder · Apr 6, 2025 · 2 replies · 2 people had this question
AI Review Replies
How ProsperQR can automatically reply to your Google reviews.
Can I reply to my Google reviews from the ProsperQR dashboard, and how do I turn on AI auto-replies?
Yes, ProsperQR can reply to Google reviews from the dashboard, and support can re-enable AI Auto-Replies and add complimentary credits to your account.
Men's health clinic manager · Aug 4, 2025 · 2 replies · 2 people had this question
How does ProsperQR's AI write my Google review replies, does it tailor them to my business, and is there a free trial?
ProsperQR's AI reasons about whether a reviewer is happy or complaining, then writes a fitting reply and adds targeted keywords to help you rank on Google.
Window-services business owner · Jul 1, 2026 · 3 replies · 1 person had this question
Other Questions
Everything else customers have asked us.
How do I add a phone number for Google review SMS alerts, unsubscribe from notifications, or contact ProsperQR support?
ProsperQR support can send Google review SMS alerts to more than one phone number and can remove you from any notifications tied to a business profile.
Auto repair shop owner · Apr 8, 2026 · 3 replies · 5 people had this question
Why does my Google review page show pricing or 'services received' options, and can ProsperQR change them?
Pricing and services options on your Google review page are Google settings ProsperQR cannot change, but you can remove them in your Google Business Profile.
Small business owner · Aug 12, 2025 · 2 replies · 2 people had this question
Didn’t find your answer?
Start a thread by emailing support@prosperqr.com — a real person answers every message, usually within one business day.