What should a Google review request text say?

Keep it to one or two sentences: thank the customer by name, ask directly for a quick Google review, and drop in a single link that opens the review form in one tap. Skip long intros and multiple links. The whole message should read like a friendly note from a person, not a marketing blast.

When should I text a customer for a review?

Within a day of the job or visit, while the experience is still fresh — ideally the same afternoon. The longer you wait, the more the goodwill fades and the more the ask feels like a chore. A text that lands the same day converts far better than one sent a week later.

How long should a review request text be?

Under 160 characters when you can, so it lands as a single SMS segment and reads in a glance. One thank-you, one ask, one link. If your placeholder link is long, use a short one-tap link so the whole message stays tight.

Is it OK to text every customer for a Google review?

Yes — asking every customer is allowed and encouraged by Google, as long as you text people you actually did business with and never offer a reward for the review. What is banned is paying for reviews, incentivizing them, or only sending the link to happy customers (review gating).

Google Review Request Text Templates (Copy & Paste, by Industry)

Quick answer

Text customers within a day of the job, while the goodwill is fresh. Keep it under 160 characters: thank them by name, ask for a quick Google review, and include one link that opens the review form in a single tap. Ask every customer, never offer a reward, and use the same short script every time. Copy-paste templates by trade follow.

A review request text works because it meets people where they already are — their phone — a few hours after you left them happy. But most owners overthink it. They write a paragraph, paste two links, and get silence. The texts that actually convert are short, personal, and effortless to act on.

Below are copy-paste templates organized by trade and moment. Swap {name} for the customer's first name and {link} for your one-tap Google review link, and send. They're deliberately plain — that's why they work.

HVAC, plumbing & home service (after a completed job)

Send these the same afternoon you finish, while the fixed problem is still on their mind.

Hi {name}, thanks for having us out today! If we did right by you, a quick Google review would mean a lot: {link}
{name}, glad we got that sorted for you. Would you mind leaving us a short Google review? Takes 30 seconds: {link}
Thanks again, {name}! Reviews are how a small crew like ours gets found. If you have a sec: {link}
Hi {name} — hope everything's running great. A quick Google review really helps us out: {link}

Auto repair (at pickup)

Text right as they drive off, or the moment the car's ready and they're paying.

Hi {name}, your car's all set — thanks for trusting us with it! Mind leaving a quick Google review? {link}
{name}, thanks for coming in today. If you were happy with the work, a short Google review helps a ton: {link}
Appreciate you, {name}! A quick review lets other drivers know they can count on us: {link}

Restaurants & food (after the visit)

Best sent the same evening, tied to a receipt or loyalty text.

Thanks for dining with us tonight, {name}! We'd love a quick Google review if you enjoyed it: {link}
Hi {name}, hope you loved everything! A 30-second Google review makes our day: {link}
{name}, thanks for coming in! If we hit the spot, would you drop us a quick review? {link}

Salon, barber & nail (at checkout)

Send while they're still admiring the result, ideally before they leave the chair.

Loved having you in today, {name}! If you're happy with your look, a quick Google review means the world: {link}
Hi {name}, thanks for coming by! A short Google review helps us so much — takes 30 seconds: {link}
{name}, so glad you're happy! Mind leaving us a quick review when you get a sec? {link}

Dental & medical (post-visit, HIPAA-safe)

Keep these generic. Never reference a treatment, procedure, diagnosis, or any health detail — just thank them for the visit and ask.

Hi {name}, thank you for visiting us today. If you had a good experience, we'd appreciate a quick Google review: {link}
{name}, thanks for choosing our office. A short Google review helps other patients find us: {link}
Thank you for coming in, {name}. If you have a moment, a quick review would mean a lot to our team: {link}

General & field service (any trade)

When one script has to cover everything, keep it simple and warm.

Hi {name}, thanks for your business today! If we earned it, a quick Google review would help us a lot: {link}
{name}, it was a pleasure working with you. Would you mind leaving a short Google review? {link}
Thanks again, {name}! A quick review helps our small business more than you'd think: {link}

Texting best practices

Send within a day, same afternoon if you can. The goodwill fades fast — a text that lands while the experience is fresh converts far better than one sent a week later.
Keep it under 160 characters with one link. That's a single SMS segment, readable in a glance. One thank-you, one ask, one link — extra links and long intros kill the tap.
Ask every customer, offer nothing. Text everyone you did business with, not just the ones you think will rave. Never trade a discount or gift for a review — that violates Google's policy and can get your reviews removed.

Make the link do the work

Every template above lives or dies on the {link}. If yours opens your whole Google profile instead of the review form, you'll lose half the people who tap it — they land somewhere confusing and give up. Generate the correct one that drops straight into the review box with our free Google review QR code generator, then paste it into these texts.

Better still, turn the link into a one-tap card your staff hands over in person, or a stand on the counter — so the ask happens face to face and the text becomes a backup for the customers who slipped out the door. That in-person moment, backed by a same-day text, is the whole playbook behind ProsperQR. It's how the businesses in our review data — drawn from 816,307 real Google reviews — keep a steady stream coming in.

For the full ask-script and rollout, see our guide to getting more reviews.

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